Within one business day
Our target is to acknowledge your routine service request within one business day of receiving it.
For GSP homeowners
A clear place to turn after move-in.
Questions about your GSP home go directly to owner Vitaliy Sulakov. Use the contact details below for a routine service request or help locating your project information.
Email opens your email app. Include your contact information and project reference in the message.
Request service
Help us understand the issue.
Send the details you have. Clear photographs and a short description help identify the right next conversation.
- Your name, phone number and home or project reference.
- What you noticed, where it is and when it first appeared.
- Photos showing the overall location and a close-up, when safe to take.
- Whether the issue is active or changing, and any immediate concern.
- Suitable contact times and any access arrangements for a visit.
Our aftercare routine
Know what happens next.
Within two business days
Our target is to provide a next-step plan within two business days of receiving your request. Repair dates are arranged individually for the issue, access and any trade or material needs.
30-day and 11-month check-ins
We offer check-ins around 30 days and 11 months after handover to discuss your home and any open items. We arrange the dates with you.
These are routine service targets. Check-in timing does not establish a warranty coverage period.
Next steps
Keep the issue and the next action connected.
Vitaliy is your point of contact for the request and any coordination with the relevant trade or supplier. Assessment, coverage and repair arrangements depend on the issue and the documents for your home.
When you speak with us, confirm the next action, who is responsible and when you should expect the next update. Keep the email thread and any appointment details with your home records.
For immediate danger, call 911 or the relevant utility emergency service. The routine service email is not an emergency response service.
Your home records
Keep the written terms with the home.
Keep your signed construction agreement, any written warranty supplied for your project, product documents and service records together. Contact Vitaliy to review the records applicable to your home and clarify coverage questions.
The response targets and check-in schedule on this page do not define or change your warranty coverage.
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